In a dispute, the consumer can use an Alternative Dispute Resolution entity for consumer disputes.

Entity: Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM)

Address: Rua Direita, n.º 27, 1.º Andar Esq., 9050-450 Funchal

Telephone: +351 291 147 115

Email: centroarbitragem.sritj@madeira.gov.pt

Website: https://www.madeira.gov.pt/cacc/

More information is available at the Portal do Consumidor: www.consumidor.gov.pt

Guests can also complain through the electronic complaints book at www.livroreclamacoes.pt. VDA is registered on the platform.